i make a letter for them :
ok kaya ito? eto ang nasa loob ko eh...
di pa ito lahat lahat nararamdaman ko.
asar na kasi talga ako eh.
paki edit nalang po pag pangit o masyadong bastos
Good Day,
We've been encountering too much problem regarding our Internet Connection.
There's no Week that we encountered a Disconnection in our Internet and Land line..
We always consider this as a worse scenario for us Lan Owners.
Regarding my Concern, as of Thusrday ( Febraury 4, 2010) 2 o'clock in the afternoon we immediately suuffered a drop in our DSL Connection. I tried testing my speed at speedtest.net at pldt server and got the result of 0.13 mbps on download and 0.8 mpbs on upload. our customers cannot surf properly.
i cannot contact customer service at 171 or 172 because of no dial tone or i should say when i hang up the phone it's a busy tone that i hear.
we have filed or complained our concern at the nearest office in our town. the women assigned in your office (i must say because your a company), told us that a technician will be coming and fix our line. the worst thing is theres no technician on that day. we called and texted that technician and he promised to come. worst thing is no technician appeared. on the next day we called the technician again and the technician said he's currently repairing our line that time. so we get relaxed and waited for our dsl connection get back. a whole day of waiting wasted, and same as our bussiness time was wasted.
in the first place i am the only shop owner that got into this trouble. other shops are stable. so i don't get it. the technician said we are all suffering the so called MIGRATION.The question is why then that i am the only shop experiencing this kind of trouble. and others don't.?
Please Bear with us your customer because as stated in your contract that your connection is stable. i wonder. honestly we are not satisfied with what we are always experiencing.. this is not the first time i complained. you should satisfy us your customers as well as we satisfy ours. and it's not you who lose it's us because we are still obliged to pay your so called plans even if we are disconnected for 1 month we still receive bills. is that fair? i don't think so.
Please Bear with us your customers because we don't pick anywhere the payment for our bills.
every hour counts in our bussines. please bear with us.
Please Bear with us your customers, please bring back our connection. it's been 5 days and i am into it. i'm not wasting anymore time waiting and waiting for 1 month of no updates.
i am willing to talk to the higher officials regarding this matter and if theres still no updates i am willing to apply for permanent disconnection of our line and switch to other isp. and i am not willing to pay any of the payment it will be given to me because i am not the one who broke the agreement i signed in the first place. even if i'm not yet finish with the lock in period.
Regarding my billing account:
the 1 month no connection issue (typhoon ondoy and pepeng)
i have filed it 4 months ago and still i'm receiving until now this 1 month bill that i never consumed?
i thouth it was subtracted already according to your call agents?
and still your insisting it? hell no of paying it.
i'm sorry for being brutal on this message but honestly speaking im fed up ...
tis is not being fair with us your customers.
you can do any thing you want because you know that you are above all.
but please bear with us.
Respectfully,
Ronald Go
Tornados Computer Cafe
Vigan, Ilocos Sur
2700
Tel: (077) - 632 1185
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